Defero Case Study

Patient Appointment Reminders

Advanced Messaging Solution

In today's digital age, effective and seamless communication is paramount for any business's success. Introducing Grapevine's Defero, the epitome of advanced messaging. This sophisticated system is not just another tool; it's your comprehensive solution to bridge communication gaps with customers and employees alike. Whether you're a budding enterprise or a well-established giant, Defero's offerings are tailored to elevate your messaging standards.

Example of Exchange betweeen Defero Client and Customer

Grapevine's Defero stands out as a sophisticated system designed for managing text message communications with both customers and employees. Catering to enterprises of every scale, Defero promises a secure, dependable, and cost-effective platform for all your messaging needs.

Its adaptability enables smooth integration with existing business systems, facilitating automatic text notifications. The platform is enriched with an array of features, such as two-way messaging, extended text capacity, delivery confirmations, and more. Always ahead of the curve, Defero consistently introduces innovative enhancements to empower businesses in their communication efforts with stakeholders.

Product Features

Advanced Text Messaging

  • Create unlimited templates for reminders, alerts or notifications

  • Include pre-defined & custom message fields

  • Supports text messages greater than 160 characters

  • Send messages now, later or schedule recurring messages

  • Confirm message delivery

  • Resend text messages

  • Block mobile numbers from receiving text messages

  • Configure time periods when text messages can be sent

Contact Modules

  • Import contact details

  • Create contact groups with public, private or custom access

  • Send messages to individual contacts or contact groups

System Integration

  • Automatically submit bulk message files from other systems

  • Upload an ad-hoc list of text message recipients

  • Web Services to send automated messages & alerts

Reports & Data Export

  • Sent messages & full message archive

  • Message responses & detailed correspondence information

  • Message statistics by day, week, month or year

  • Advanced search options for filtering results

Security

  • Secure web application, database & SMS message gateway

  • Role-based security with single sign-on & password login

  • Dashboard for monitoring system status

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Case Studies

ERA- Employee Retirement Administration

Defero Benefits

  • Automated, Timely and Direct Communication

  • Reduce Communication Costs

  • Contact Customers and Staff Instantly

  • 99% of Text Messages are Read in > 3 minutes