As an Approved Provider, Grapevine are uniquely positioned to help your business and customers benefit from using Eircode.
HEALTHCARE
- Patient Self Service
- Application Integration
- Business Intelligence
- HL7 Messaging
- Custom Solutions
TECHNOLOGY PARTNERS
SOLUTIONS & SERVICES
- Application Integration
- Enterprise Messaging
- Business Intelligence
- Healthcare
- Payroll & Pensions
PATIENT SELF SERVICE
- Fast Track Check-in
- Optimising Patient Workflow
- Reduce Operational Costs
- Updated Patient Demographics
- Patient Call Displays
Defero is a unique web based system to manage text message communication with your customers or employees. Defero provides small, medium and large organisations with a secure, dependable and cost effective messaging system that can be deployed throughout the organisation for any messaging requirement.
A real world problem for:
HEALTHCARE PROVIDERS
- Missed appointments cost healthcare
- providers millions of euro each
- year, tie up hospital resources
- and impact on patient care.
DEFERO:
A REAL WORLD SOLUTION
- Defero significantly reduces
- appointment no-shows,improves
- patient care and reduces
- administration costs.
Healthcare providers schedule thousands of appointments every day, often weeks in advance. A high percentage of appointments are missed, due to patient no-shows or “did not attends” (DNA’s).
The impact of missed appointments costs the healthcare industry millions of euro each year, prolongs waiting lists, ties up hospital resources and reduces the number of patients a hospital can treat each day.
Why SMS Appointment Reminders Work
SMS is a fast, direct and effective method of communicating with patients.- 99% of messages sent are read
- 90% are read within 3 minutes
- Mobile phone ownership is at nearly 100%
Defero is designed to reduce the number of no-shows and provide an immediate return on investment. Defero can be integrated with any back-end system to provide automated messaging that is secure, fast, reliable and extremely cost-effective.
Benefits for Healthcare Providers
- Automatic, Timely and Direct Communication
- Reduce Missed Appointments
- Reschedule Cancelled Appointments
- Reduce Administration and Communication Costs
Read more about the benefits of Defero for healthcare providers here.
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Advanced Text Messaging
Create unlimited templates for reminders, alerts or notifications
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Flexible Send Times
Send messages immediately, schedule for later or create recurring messages.
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Two-way Message Communication
Receive confirmation receipts of messages, monitor responses and set automatic notifications
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Contacts
Create contact groups with public, private or custom access. Send messages to individual contacts or entire groups.
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Clinics
Allow the creation of appointment reminder schedules for individual clinics, tailored for their operating times
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Reports & Export Data
Review and filter incoming and outgoing messages, receipts and statistics. Export data to Excel spreadsheets.
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Security
A secure web application, database: user access via single sign on or username/password login. Monitor your system at a glance through the System Dashboard.
View more information on Defero's features here.
Business Solutions
- Messaging for Healthcare Providers
- Application Integration
- Business Intelligence
- Healthcare
- HR, Payroll, Pensions
- Patient Self Service Check-in
- Eircode
Defero Information
- Messaging Solution for Healthcare
- Defero Information Sheet
- St. Vincent's University Hospital Case Study
- Defero Press Release
-
Sunday Business Post Article –
Sep 2009
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