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  • Secure SMS Service
  • Fast, Direct and Reliable
  • Reduce Communication Costs
  • Interface with Other Systems
  • Contacts Management
Smartphone SMS messaging Staff Notifications Appointment Reminders Payment Reminders Emergency Alerts
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Ireland's new postcode system Eircode launched on 13th July 2015.

As an Approved Provider, Grapevine are uniquely positioned to help your business and customers benefit from using Eircode.
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  • Patient Self Service
  • Application Integration
  • Business Intelligence
  • HL7 Messaging
  • Custom Solutions
Healthcare Expert
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InterSystems Microsoft Jayex Zamano Eircode IBM
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  • Application Integration
  • Enterprise Messaging
  • Business Intelligence
  • Healthcare
  • Payroll & Pensions
Cloud Developer
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  • Fast Track Check-in
  • Optimising Patient Workflow
  • Reduce Operational Costs
  • Updated Patient Demographics
  • Patient Call Displays
Patient Self Service Kiosk Self Service Check In Self Service Select Date Self Service Appointment
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Defero – Text Message Solution for Healthcare Providers

Defero is a unique web based system to manage text message communication with your customers or employees. Defero provides small, medium and large organisations with a secure, dependable and cost effective messaging system that can be deployed throughout the organisation for any messaging requirement.

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Messaging Solution for:


  • Defero is designed to provide
  • immediate benefits and cost
  • savings for healthcare
  • providers.
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A real world problem for:


  • Missed appointments cost healthcare
  • providers millions of euro each
  • year, tie up hospital resources
  • and impact on patient care.
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  • Defero significantly reduces
  • appointment no-shows,improves
  • patient care and reduces
  • administration costs.

Healthcare providers schedule thousands of appointments every day, often weeks in advance. A high percentage of appointments are missed, due to patient no-shows or “did not attends” (DNA’s).

The impact of missed appointments costs the healthcare industry millions of euro each year, prolongs waiting lists, ties up hospital resources and reduces the number of patients a hospital can treat each day.

Why SMS Appointment Reminders Work
SMS is a fast, direct and effective method of communicating with patients.
  • 99% of messages sent are read
  • 90% are read within 3 minutes
  • Mobile phone ownership is at nearly 100%

Defero is designed to reduce the number of no-shows and provide an immediate return on investment. Defero can be integrated with any back-end system to provide automated messaging that is secure, fast, reliable and extremely cost-effective.

Benefits for Healthcare Providers
  • Automatic, Timely and Direct Communication
  • Reduce Missed Appointments
  • Reschedule Cancelled Appointments
  • Reduce Administration and Communication Costs

Read more about the benefits of Defero for healthcare providers here.

Defero Features
  • Advanced Text Messaging

    Create unlimited templates for reminders, alerts or notifications

  • Flexible Send Times

    Send messages immediately, schedule for later or create recurring messages.

  • Two-way Message Communication

    Receive confirmation receipts of messages, monitor responses and set automatic notifications

  • Contacts

    Create contact groups with public, private or custom access. Send messages to individual contacts or entire groups.

  • Clinics

    Allow the creation of appointment reminder schedules for individual clinics, tailored for their operating times

  • Reports & Export Data

    Review and filter incoming and outgoing messages, receipts and statistics. Export data to Excel spreadsheets.

  • Security

    A secure web application, database: user access via single sign on or username/password login. Monitor your system at a glance through the System Dashboard.

View more information on Defero's features here.